AIS Insurance PTY LTD. Specialising in Service
left bar
Image

 

FINANCIAL SERVICES GUIDE (FSG)

The financial services referred to in this financial services guide (FSG) are offered by:

AIS Insurance Pty Ltd - ABN 48 077 193 429
Suite 11 Cooloola Centre
97 Poinciana Avenue
Tewantin QLD 4565
07 5449 0904
info@aissc.com.au

This FSG sets out the services that we can offer you. It is designed to assist you in deciding whether to use any of those services and contains important information about:

  • the services we offer you
  • how we and our associates are paid.
  • any potential conflict of interest we may have.
  • our internal and external dispute resolution procedures and how you can access them.

Statement of advice

You will receive a statement of advice (SOA) whenever we provide you with advice which takes into account your objectives, financial situation and needs. The SOA will contain the advice, which will enable you to make an informed decision about your insurance needs.
When you ask us to recommend an insurance policy for you, we will usually only consider the policies offered by the insurers or insurance providers that we deal with regularly. In giving you advice about the costs and terms of recommended polices we have not compared those policies to other policies available, other than from those insurers we deal with regularly.

Product disclosure statement

If we offer to arrange the issue of an insurance policy to you, we will also provide you with, or pass on to you, a product disclosure statement (PDS), unless you already have an up to date PDS from the insurer. The PDS will contain information about the particular policy which will enable you to make an informed decision about purchasing that policy.

From when does this FSG apply?

This FSG applies from the date of the invoice and remains valid unless a further FSG is issued to replace it. We may give you a supplementary FSG. It will not replace this FSG but will cover services not covered by this FSG.

How can you instruct us?

You can contact us to give us instructions by post, phone, fax or email on the contact number or details mentioned on this FSG.

Who is responsible for the financial services provided?

AIS Insurance Pty Ltd is responsible for the financial services that will be provided to you, or through you to your family members, including the distribution of this FSG.
AIS Insurance Pty Ltd holds a current Australian Financial Services Licensee no: 240242. The contact details for AIS Insurance Pty Ltd are on the beginning of this FSG.

Do we have any relationships or associations with the insurers who issue the insurance policies or any other material relationships?

AIS Insurance Pty Ltd is a shareholder of Steadfast Group Limited. Steadfast has exclusive arrangements with some insurers under which Steadfast will receive between 0.5 - 1% commission for each policy arranged by us with those insurers. This is used to operate Steadfast. Depending on the operating costs of Steadfast and the amount of total premium we place with the participating insurers in any financial year, we may receive a proportion of that commission for all products arranged with the participating insurers in each financial year, at the end of each financial year.

What kinds of financial services are you authorised to provide to me and what kinds of financial product/s do those services relate to?

AIS Insurance Pty Ltd is authorised to advise and deal in general insurance products to wholesale and/or retail clients. We will do this for you as your broker unless we tell you otherwise.

Will I receive tailored advice?

Maybe not in all cases. However, we may need information about your personal objectives, details of your current financial situation and any relevant information, so that we can arrange insurance policies for you, issue insurance policies to you or to give you advice about your insurance needs. We will ask you for the details that we need to know.

In some cases we will not ask for any of this information. If we do not ask, or if you do not give us all of the information we ask for, any advice you receive may not be appropriate to your needs, objectives and financial situation.

You should read the warnings contained in any SOA, or any other warnings that we give you, carefully before making any decision about an insurance policy.

External Influences Important Information

This document contains important information about our remuneration and relationships with others that are capable of influencing the financial services we provide to you.

What influences our recommendations?

We do not deal with all insurers or consider all available products when we make recommendations to you. We select the insurers that we deal with and the products that we recommend based on research and our knowledge of factors such as good product terms and conditions, price and the insurers claims handling track record
 

What information do you maintain in my file and can I examine my file?

We maintain a record of your personal profile, including details of insurance policies that we arrange or issue for you. We also maintain records of any recommendations or advice given to you. We will retain this FSG and any other FSG given to you as well as any SOA or PDS that we give or pass on to you.

We are committed to implementing and promoting a privacy policy, which will ensure the privacy and security of your personal information. A copy of our privacy policy is available on request.

If you wish to look at your file please ask us. We will make arrangements for you to do so.

How will I pay for the services provided?

We often receive a payment called commission, which is paid to us by the insurers. However, in some cases we will also charge you a fee. These will all be shown on the invoice that we send you. You can choose to pay by any of the payment methods set out in the invoice. You are required to pay us within the time set out on the invoice.

How are any commissions, fees or other benefits calculated for providing the financial services?

Our commission is determined by the Insurer, is a % of the Base premium & ranges from 5% to 22.5% maximum.

The commission amount we receive is located under the Total Premium Due Section Of your Invoice.

All & Any fees that we charge you will be itemized on our Invoice under ' Broker Fee '.
We do not often pay any commissions, fees or benefits to others who refer you to us or refer us to an insurer. If we do, we will pay commissions to those people out of our commission or fees.

Our employee that will assist you with your insurance needs will be paid a market salary which may include, for the policies we arrange for you, a small percentage of our commission or fees.

If we give you a SOA, we will list in that document any, commission or other payments we, our associates or anyone referring you to us (or us to any insurer) will receive in relation to the policies that are the subject of the advice.

See above for information on the Steadfast association and commission.

What influencing financial benefits do we get from people other than you?

We do not deal with all premium funders or consider all available products when we make recommendations to you about premium funding.

If we arrange premium funding for you we may be paid a commission by the premium funder. The commission we are paid by the premium funder is usually calculated as a percentage of your insurance premium (funded premium). If you instruct us to arrange or issue a product, this is when we are entitled to the commission.

Our commission rates for premium funding are in the range of .25% to 3% of funded premium. When we arrange premium funding for you, you can ask us what commission rates we are paid for that funding arrangement compared to the other arrangements that were available to you

We do not often pay any commissions fees or benefits to others who refer you to us or refer us to an insurer. If we do we will pay commissions to those people out of our commission or fees in the range of 30 to 50% of our commission or fees.

What should I do if I have a complaint?

  1. Contact us and tell us about your complaint. We will do our best to resolve it quickly.
     
  2. If your complaint is not satisfactorily resolved within 3 days, please contact John Duggan on 07 54490904 or put your complaint in writing and send it to John Duggan at the address noted at the beginning of this FSG. We will try and resolve your complaint quickly and fairly.
     
  3. AIS Insurance Pty Ltd is a member of the Financial Ombudsman Service (FOS). If your complaint cannot be resolved to your satisfaction by us you have the right to refer the matter to FOS. FOS can be contacted at Level 5, 31 Queen St, Melbourne VIC 3000 on 1300 780 808, fax 03 9613 6399, email info@fos.org.au or website www.fos.org.au.

Professional Indemnity Insurance

AIS Insurance hereby confirms we have an Annual Professional Indemnity Policy, covering the entity AIS Insurance, its employees/Authorised Representative, past & present, whilst engaged by AIS Insurance.

Limit Of Indemnity - $ 50 000 000 anyone claim
Insurer: Employers Reinsurance Corporations & Others
Policy No: 364545

Any questions?

If you have any further questions about the financial services AIS Insurance Pty Ltd provides, please contact us. Please retain this document for your reference and any future dealings with AIS Insurance Pty Ltd.

IMPORTANT INFORMATION ABOUT OUR ADVICE

AIS Insurance Pty Ltd is a shareholder of Steadfast. Steadfast has an exclusive arrangement with the insurer of the recommended insurance policy under which Steadfast will receive commission of [insert $ amount] if you instruct us to arrange the recommended product. This commission is used to operate Steadfast. Depending on the operating costs of Steadfast and the amount of total premium we place with participating insurers in any financial year, we may receive a proportion of that commission back at the end of the financial year.

 
Footer © 2009 AIS | Contact Us | Privacy Policy | Site maintained by Noosa Web Design